Last week I ordered a new battery for my MacBook Pro, since my current one is losing capacity. It was supposed to be delivered last Thursday, but FedEx didn’t even attempt to deliver it because it was damaged in transit.
After FedEx tracking showed that it was delivered to Apple’s warehouse today, I called Apple’s customer service line to see what happened. My first pleasant surprise was that I didn’t have to wait on hold. My call was picked up immediately. The very nice lady I spoke to took care of everything, entering the return request for the old battery and shipping a new one overnight at no charge. I should have it tomorrow or Thursday.